lowongan kerja

Customer Relation Management



Responsibilities:

• Reporting directly to Marketing Dept Head, Customer Relations Manager should take full ownership on service level enhancement in company. Working independently on service project he/ she should be able not only to create but implement and follow-up all service-related undertakings
• Ensure 100% implementation of existing standard operating procedures constantly improve those procedures.
• Establish a comprehensive continuous training program for all customer service & CRO in order to provide a consistent level of service
• Develop and conduct regular training on how to implement, maintain and improve customer service
• Together with MIS Team develop Customer Relation Management system for day2day operation, Analizing CRM Data to provide comprehensive CRM Report for Management.
• Deliver training to all staff sales & Marketing person at least once per quarter
• Develop modules and conduct (together with other managers) training program for new hired Customer Service & CRO.
• Prepare & conduct consultant questionnaire to continuously assess Customer Satisfaction Index.
• Prepare a summary monthly evaluation report on service issues (to the Marketing Dept Head & Commercial Div Head) to continuously improve service level.
• Collaborate with marketing partners (key Activation stakeholders internal and external to the Interactive Marketing Team) to identify opportunities for integration of marketing efforts and processes to improve the customer experience and cross-sell results

• Min 3 years working experience in Customer relation management ideally coming from a distribution company with high level service
• Able to work pro-actively and independently
• Excellent communications skill
• People-minded
• Able to work under pressure

Those who are interested and meet the above requirement, please send your complete application letter, resume, a recent photograph, and indicate the position title at email subject to :

Email to: hrdindobara.co.id
(Maximum 1 MB)

or
PT INDOBARA BAHANA
Jl. Gunung Sahari Raya No.512
Jakarta 10610 - Indonesia


Only short-listed candidates will be notified